Shipping time

We provide free shipping to all countries available. You will receive a tracking code in your email when your order has been shipped out from one of our warehouses worldwide. During peak times fulfilling orders can take a couple days. The estimated delivery time:

Country	Est. delivery time
The Netherlands, France, Spain, Belgium, Italy, UK, USA	5-11 business days*
Canada, Australia, NZ	6-13 business days*
Rest of Europe	6-14 business days*
Asia, South America	6-16 business days*
All other countries	7-17 business days*

*Custom clearances & COVID-19 may affect shipping delays in some orders / we are experiencing high amount of orders which may cause a slight delay in fulfilment time.

Returns / Swap item(s)

It is possible to return or swap your item(s) within 14 days of receiving them. If you would like to change your current item(s) for any other item(s) on our website, please contact us at info@omega-amsterdam.com.

Item(s) in sale can only be swapped and are non-refundable.

Items can be returned if the product matches the product on our store. They must be returned in original conditions, unused and undamaged. We reserve the right to decline any returns if it does not match our return policy.

A return must be shipped with Track & Trace. The sender is always responsible for the shipment and shipment costs.

How to return?

• Notify us at info@omega-amsterdam.com to get the return address 
• Print your order confirmation and put this in the package
• Send with your local carrier to our return address.

* We will refund your money within 5 business days.

Cancelling order / Wrong adress

Orders can only be cancelled or changed within 5 hours of ordering. We cannot extend this due to the automatic processing with our suppliers. Please send an email as soon as possible to info@omega-amsterdam.com

Taxes / Duties 

While import duties or taxes happen on very rare occasions, in nearly all cases no duties or taxes are applied. 

If you have any question you can always contact us at info@omega-amsterdam.com